FAQs

 

1. Which instruments do you support?
Our cases and accessories are compatible with 3/4 size and 4/4 size double basses.

2. I'm concerned about whether my double bass will fit in the case.
We can send you a sample for size confirmation (shipping costs will be borne by the customer). Alternatively, if you can visit the Massimo workshop in Kawaguchi City, Saitama Prefecture, you can check the size on site, and adjustments can be made whenever possible.

3. What should I do if my double bass case is damaged or parts are broken?
Please contact us via the inquiry form "Contact" on our website.
Depending on the nature of the damage, repairs may be possible.

4. What materials do you use?
While it varies by product, we use high-quality materials that prioritize durability and safety. Please see each product page for details.

5. Do professional musicians use your products?
Yes. Many professional musicians use our products and highly rate them for being lightweight, easy to carry, and durable.

6. Can you make custom or special order items?
This is possible for some products. Feasibility varies depending on the content and quantity, so please consult us via the inquiry form "Contact".

7. How can I make an inquiry?
Please contact us via the inquiry form "Contact" on our website. We usually respond within a few business days.

8. Where can I buy your products?
You can purchase them on our official online store "https://massimo-jp.com". For in-store sales, please check the "Store list" for a list of retailers.

 

If you have any other questions, please feel free to contact us.